FAQ

Frequently Asked Questions

Buying

Are returns allowed?
No, due to the nature of our business all sales are final. 

We do offer a buy-back option at a reduced price than what you purchased for.

Do you accept offers?
The best price that we offer is our wire price which saves you 3.1 percent off the credit card price. We do not offer any further discounts as we offer the best pricing, as well as product, in the pre-owned Rolex market.

Do I get warranty with my purchase?
Currently at this time we do not provide warranties. We will at some point in the future.

How much is shipping and how quickly do I get my piece?
We offer free overnight shipping with insurance anywhere in the US. International buyers have a flat $150 fee after wire clears.

How do I know if you have received my payment?
We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to return signed invoice with a copy of your drivers license. Once your watch is ready for shipping, you will receive tracking information.

Our Watches

Do you offer servicing?
Yes we do offer servicing of pieces, fees may vary depending on what needs to be done. We work with a watchmaker who has decades of experience with different brands that handles all of our pieces we pick up.

Are all your pieces authentic?
We guarantee that every pre-owned Rolex watch on this site is 100 percent authentic. Further, all our watches are serviced with authentic Rolex parts. We stand behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

Do you offer sizing?
Men’s watches go out to fit a 7.25” to 7.5” wrist and ladies 6.25” to 6.5” wrist. If you need extra links, email us once you place your order and we will contact you if there is an additional cost for links. If there is, we will sell the links to you at cost.

We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping.

Do your pieces come with box and papers?
If a watch has original box and/or papers it will be stated and the picture of the box and paperwork will be shown.